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Feedback and Complaints

Please, speak up!

At Autism SA we believe you, your carers or advocates, have the right to speak up and share with us their views and opinions on any of the services or supports you receive from us.  

We acknowledge that sometimes it may be difficult to provide feedback, but your feedback can help us continue to improve our services, for you and for the other people we support.

Your feedback may include a:

  • Compliment - So we know when things are working well
  • Suggestion – Can we do something differently, or something new for you?
  • Concern – Is anything about your supports or services that is causing worry?
  • Complaint – When you are dissatisfied with your supports or services

There are a number of ways that you can provide us with your feedback. We encourage you to use the way that you are most comfortable with:

Autism SA Complaints & Feedback

PO Box 304

MARLESTON DC S.A. 5033

  • Contacting the NDIS Quality & Safeguards Commission at any time in relation to your NDIS supports and services provided by Autism SA

What happens after you raise a complaint?

  • We will acknowledge your complaint within two business days
  • Treat your complaint confidentially 
  • Seek to resolve the complaint within 14 days
  • Let you know the outcomes of any investigation and the reasons for any decisions
  • Ensure your complaint has been addressed

What happens if you are not satisfied with the complaint outcome?

You can appeal the complaint decision if you are not happy with the way the complaint has been investigated or resolved by:

Autism SA Complaints & Feedback

PO Box 304

MARLESTON DC S.A. 5033

 

Would you like further information?

If you would like further information on our complaint handling processes read our Autism SA Complaints & Feedback Brochure

You can also read a copy of our Autism SA Feedback & Complaints Management policy overview  or read our Easy English version of our Complaint and Feedback policy

Do you need support to speak up?

If you need support to raise a complaint, you can contact us and ask for assistance, or contact one of the organisations listed below:

NDIS Quality and Safeguards Commission

P: 1800 035 544

www.ndiscommission.gov.au

 

Health & Community Services Complaints Commissioner (HCSCC)

P: 08 8226 8666

Country callers: 1800 232 007 (toll free)

www.hcscc.sa.gov.au

 

National Relay Service

TTY 1800 555 630

Voice 1800 555 660

TTY/Voice calls 133 677

Speak & Listen: 1300 555 727

 

Advocacy for Disability Access and Inclusion Inc.

P: 08 8340 4450

Country callers: 1800 856 464 (toll free)

www.advocacyfordisability.org.au

 

Citizen Advocacy South Australia

P: 08 8410 6644

www.citizenadvocacysa.com.au

 

Department of Human Services

P: 08 8413 9050

https://dhs.sa.gov.au/contact/feedback

 

Disability Advocacy & Complaints Service of SA Inc.

P: 08 7122 6030

www.dacssa.org.au

 

Disability Rights Advocacy Service

P: 08 8351 9500

www.dras.com.au

 

Independent Advocacy SA Inc.

P: 08 8232 6200

www.independentadvocacysa.org.au