Please, speak up!
At Autism SA we believe you, your carers or advocates, have the right to speak up and share with us their views and opinions on any of the services or supports you receive from us.
We acknowledge that sometimes it may be difficult to provide feedback, but your feedback can help us continue to improve our services, for you and for the other people we support.
Your feedback may include a:
There are a number of ways that you can provide us with your feedback. We encourage you to use the way that you are most comfortable with:
Autism SA Complaints & Feedback
PO Box 304
MARLESTON DC S.A. 5033
What happens after you raise a complaint?
What happens if you are not satisfied with the complaint outcome?
You can appeal the complaint decision if you are not happy with the way the complaint has been investigated or resolved by:
Autism SA Complaints & Feedback
PO Box 304
MARLESTON DC S.A. 5033
Would you like further information?
If you would like further information on our complaint handling processes read our Autism SA Complaints & Feedback Brochure.
You can also read a copy of our Autism SA Feedback & Complaints Management policy overview or read our Easy English version of our Complaint and Feedback policy
Do you need support to speak up?
If you need support to raise a complaint, you can contact us and ask for assistance, or contact one of the organisations listed below:
NDIS Quality and Safeguards Commission
P: 1800 035 544
Health & Community Services Complaints Commissioner (HCSCC)
P: 08 8226 8666
Country callers: 1800 232 007 (toll free)
National Relay Service
TTY 1800 555 630
Voice 1800 555 660
TTY/Voice calls 133 677
Speak & Listen: 1300 555 727
Advocacy for Disability Access and Inclusion Inc.
P: 08 8340 4450
Country callers: 1800 856 464 (toll free)
www.advocacyfordisability.org.au
Citizen Advocacy South Australia
P: 08 8410 6644
Department of Human Services
P: 08 8413 9050
https://dhs.sa.gov.au/contact/feedback
Disability Advocacy & Complaints Service of SA Inc.
P: 08 7122 6030
Disability Rights Advocacy Service
P: 08 8351 9500
Independent Advocacy SA Inc.
P: 08 8232 6200