Feedback and Complaints

Please, speak up!

At Autism SA we believe you, your carers or advocates, have the right to speak up and share with us their views and opinions on any of the services or supports you receive from us.

We acknowledge that sometimes it may be difficult to provide feedback, but your feedback can help us continue to improve our services, for you and for the other people we support.

Your feedback may include a:

Compliment - So we know when things are working well
Suggestion – Can we do something differently, or something new for you?
Concern – Is anything about your supports or services that is causing worry?
Complaint – When you are dissatisfied with your supports or services

There are a number of ways that you can provide us with your feedback. We encourage you to use the way that you are most comfortable with:

Talking to an Autism SA staff member
Completing our online feedback form
Emailing us at feedback@autismsa.org.au or
Calling us on (08) 8379 6976
Writing to us at

Autism SA Complaints & Feedback

PO Box 304

MARLESTON DC S.A. 5033

Contacting the NDIS Quality & Safeguards Commission at any time in relation to your NDIS supports and services provided by Autism SA

What happens after you raise a complaint?

We will acknowledge your complaint within two business days
Treat your complaint confidentially
Seek to resolve the complaint within 14 days
Let you know the outcomes of any investigation and the reasons for any decisions
Ensure your complaint has been addressed

What happens if you are not satisfied with the complaint outcome?

You can appeal the complaint decision if you are not happy with the way the complaint has been investigated or resolved by: